Terms & Conditions

Effective Date: July 2026

These Terms and Conditions (“Agreement”) constitute the contract between you (“Client,” “you,” or “your”) and Travel GHR, LLC, an Illinois limited liability company (“Travel GHR,” “we,” “us,” or “our”). By submitting payment, signing a service agreement, or otherwise approving travel arrangements, you agree to be bound by all terms stated herein.

1. Scope of Services

1.1 Nature of Services

Travel GHR provides travel consulting, itinerary design, reservations, trip management, and related services (“Services”) for individual, group, and corporate clients.

1.2 Role as Agent

Travel GHR acts solely as a travel advisor and sales agent for independent travel suppliers (“Suppliers”) such as airlines, hotels, cruise lines, tour operators, ground transportation, and other service providers. Travel GHR does not own or control these Suppliers and is not responsible for their acts, omissions, or defaults.

1.3 Independent Contractors and Employees

Travel GHR may utilize employees, subcontractors, and independent contractors (“Team Members”) to perform Services. All Team Members act under the supervision of Travel GHR and are not personally liable to clients. You agree that Travel GHR may disclaim liability for their acts or omissions to the fullest extent permitted by law.

2. Authorization to Collect and Remit Payment

2.1 Merchant-of-Record Authorization

You expressly authorize Travel GHR to collect deposits, fees, and payments on your behalf for the purpose of facilitating travel services. Travel GHR may process such payments through its own merchant accounts, payment gateways, or banking systems.

2.2 Funds Handling and Remittance

Travel GHR may use its own funds to pay Suppliers after collecting funds from you. All amounts received by Travel GHR are considered earned upon receipt and are non-refundable except as otherwise stated herein or as required by law.

2.3 Supplier Terms

All bookings are subject to the terms and conditions of the relevant Supplier(s), which may include additional restrictions, fees, and cancellation penalties. You agree to review and abide by those Supplier terms, whether provided directly to you or accessible online.

2.4 Chargebacks and Disputes

If a Supplier fails to perform as contracted, your remedy lies solely with that Supplier. You agree not to initiate a chargeback or reversal against Travel GHR for services rendered by third-party Suppliers.

3. Fees and Pricing

3.1 Service Fees

All professional fees charged by Travel GHR, including planning, design, consultation, change, and administrative fees, are non-refundable.

3.2 Price Adjustments

You acknowledge that travel costs are subject to change based on Supplier policies, taxes, surcharges, currency fluctuations, or government-imposed increases. You authorize Travel GHR to charge your payment method for such price adjustments when applicable.

3.3 Refunds

Refunds, if available, are subject to Supplier policies and processing times. Travel GHR is not obligated to issue refunds for Supplier non-performance or failure, including insolvency or bankruptcy.

4. Client Responsibilities

4.1 Accuracy of Information

You must provide complete, accurate, and timely information, including legal names, birthdates, passport details, and payment information. Travel GHR is not responsible for errors caused by incorrect or incomplete information.

4.2 Document Verification

You agree to review all itineraries and travel documents promptly upon receipt and to report any discrepancies within 24 hours.

4.3 Travel Requirements and Health Compliance

You are solely responsible for obtaining and verifying all passports, visas, vaccinations, permits, and travel documents required for your destination. Travel GHR is not responsible for denied boarding, entry refusals, or additional costs resulting from noncompliance.

4.4 Insurance

Travel GHR strongly recommends the purchase of comprehensive travel insurance covering trip cancellation, interruption, medical expenses, and evacuation. You agree that Travel GHR is not responsible for your decision not to purchase insurance or for any denial of claims by insurers.

5. Assumption of Risk and Release of Liability

You acknowledge that travel involves inherent risks, including but not limited to acts of God, terrorism, crime, weather events, pandemics, and health hazards. You voluntarily assume all such risks and agree to release and hold harmless Travel GHR, its owners, employees, contractors, and affiliates from any and all liability for injury, loss, or damage arising from such risks.

6. Special Circumstances

6.1 Pet Travel

If your travel involves pets or animals, you assume full responsibility for compliance with transportation, vaccination, and import/export requirements. Travel GHR disclaims liability for injury, illness, loss, or death of animals during travel.

6.2 Adventure and High-Risk Activities

Participation in adventure or high-risk activities (such as diving, safaris, or hiking) is at your own risk. Travel GHR disclaims liability for injuries, accidents, or property loss arising from such activities.

6.3 Health and Accessibility Needs

You are responsible for disclosing medical conditions, mobility concerns, or accessibility needs at the time of booking. Travel GHR will make reasonable efforts to assist but does not guarantee accommodation availability or compliance with ADA standards outside the U.S.

7. Force Majeure

Travel GHR shall not be liable or deemed in default for any delay, cancellation, or failure in performance due to events beyond its reasonable control, including but not limited to natural disasters, government orders, labor disputes, pandemics, terrorism, war, or Supplier insolvency.

8. Technology, Artificial Intelligence, and Digital Tools

8.1 Use of AI and Automation

Travel GHR may employ artificial intelligence (“AI”) systems, automation tools, and digital assistants to generate itineraries, recommendations, or communications. These tools are designed to enhance efficiency and personalization.

8.2 Accuracy and Verification

AI-generated information is provided for general guidance only. Travel GHR does not guarantee accuracy or completeness and shall not be liable for reliance on AI outputs. Final confirmations are always verified with Suppliers prior to booking.

8.3 Intellectual Property

All AI-generated itineraries, recommendations, or digital content remain the exclusive property of Travel GHR and may not be reused, copied, or distributed without written consent.

8.4 Technology Failures

Travel GHR is not liable for system errors, data loss, or service interruptions arising from technology failures, third-party software, or internet connectivity.

8.5 Limitation of Liability

To the fullest extent permitted by law, Travel GHR disclaims all warranties related to AI, technology, or automation and limits any liability for resulting errors or omissions.

9. Privacy, Data, and Communications

9.1 Personal Data Collection

Travel GHR collects and processes client data (including names, contact information, travel preferences, and payment details) solely for the purpose of fulfilling travel arrangements and improving client experience.

9.2 CRM Data Storage

All client information is stored securely in Travel GHR’s customer relationship management (CRM) systems. These systems may use encryption, cloud-based backups, and restricted employee access for security.

9.3 Automated Emails and Communications

By engaging Travel GHR, you consent to receive transactional and promotional communications, including automated emails, text messages, and newsletters, related to your travel inquiries or bookings. You may opt out of promotional messages at any time.

9.4 Data Sharing and Retention

Travel GHR may share client data with Suppliers or third-party vendors as necessary to complete travel arrangements. Travel GHR is not responsible for privacy practices of Suppliers or external platforms.

9.5 Data Security Disclaimer

While Travel GHR takes reasonable precautions to safeguard personal information, no system is completely secure. Travel GHR disclaims liability for unauthorized access, breaches, or data loss beyond its reasonable control.

10. Limitation of Liability

In no event shall Travel GHR’s total liability, whether in contract, tort, or otherwise, exceed the total professional service fees paid to Travel GHR for the specific booking in question.

Travel GHR shall not be liable for indirect, incidental, punitive, or consequential damages, including loss of enjoyment or profit.

11. Dispute Resolution, Jurisdiction, and Governing Law

11.1 Governing Law

This Agreement is governed by the laws of the State of Illinois, without regard to its conflict of law principles.

11.2 Venue

The exclusive venue for any legal action arising from this Agreement shall be in the state or federal courts of Madison County, Illinois.

11.3 Arbitration Option

At Travel GHR’s discretion, disputes may be referred to binding arbitration in Illinois in accordance with the rules of the American Arbitration Association.

11.4 Attorneys’ Fees

In any dispute where Travel GHR prevails, it shall be entitled to recover reasonable attorneys’ fees and costs.

12. Miscellaneous

12.1 Assignment

You may not assign this Agreement without Travel GHR’s written consent. Travel GHR may assign or subcontract to affiliates or independent contractors.

12.2 Entire Agreement

This Agreement, together with Travel GHR’s Privacy Policy, invoices, and Supplier terms, constitutes the entire understanding between the parties.

12.3 Severability

If any provision of this Agreement is held unenforceable, the remaining provisions shall remain in full force and effect.

12.4 Modification

Travel GHR may amend these Terms & Conditions from time to time. The version in effect at the time of your booking shall govern.

13. Acknowledgment

By paying any deposit, signing a service agreement, or approving a booking, you acknowledge that you have read, understood, and agree to all provisions of this Agreement, including all limitations of liability, release clauses, and consent to jurisdiction in Illinois.

Contact

Travel GHR, LLC
PO Box 912
Edwardsville, Illinois, USA
info@travelghr.com
+1 (618) 954-7979